Shipping policy

Shipping Charges

We keep our pricing simple and transparent:

  • Standard Shipping for all orders : $9.99 USD 


Delivery Time

All orders are shipped from NJ, United States.

  • Estimated Delivery Time: 6-10 business days

Please note: Delivery times are estimates and may vary depending on location, and courier operations.

 

Where We Ship From

All orders ship domestically within the United States from our New Jersey fulfilment warehouse, so your order reaches you quickly and locally.


Shipping Carrier

We ship with USPS, our trusted US delivery partner.

Order Processing & Tracking

  • Orders are processed within 1–4 business days
  • Once your order is shipped, you will receive an email at your registered email address with:
    • Tracking number
    • Courier details
    • Estimated delivery date
  • Tracking information may take 24–48 hours to become active.

Incorrect or Incomplete Address

Please make sure your shipping details are accurate.

  • We are not responsible for delivery issues caused by an incorrect or incomplete address.
  • Any additional charges for re-shipping or address corrections will be borne by the customer.

Delays in Shipping

While we aim to deliver within the estimated timeframe, occasional delays may occur due to:

  • High demand or peak seasons
  • Unforeseen courier delays

If there is a significant delay, we will notify you by email.

Lost or Damaged Shipments

  • Every order is carefully packed and handled with care by our trusted courier.
  • If your package is lost in transit, we will investigate with USPS and may reship or refund after a reasonable waiting period.
  • We are not responsible for packages that are lost or stolen after delivery has been confirmed.

Contact Us

If you have any questions about your order or our shipping policy, we're happy to help:

 

Ella's Touch; 19 Vreeland Road, Suite 2 Florham Park, NJ 07932 United States

Registered office: 2125 Biscayne Blvd # 23320, STE 204, Miami, Florida, 33137 (Please note: our Miami address is our registered office only — it is not a dispatch or returns address.)